Kodak Alaris Accelerates Support Services for Catalina
The best success stories are the ones in which everyone benefits. Here’s a recent success story about how our Services team at Kodak Alaris is helping one of our global customers scale their support services to provide a reliable and consistent service for shoppers in thousands of retail stores. It’s also a story that highlights our unique multi-vendor service capabilities.
Catalina is a global leader in shopper intelligence and targeted in-store media. They use their vast shopper history database and deep analytics to help retailers and brands optimize their media planning, execution, and measurement. In every retail location there is an array of coupon printers that provide transactional value to customers. For Catalina, it’s critical that these devices are always working smoothly.
That's where the Services team at Kodak Alaris comes in. Our distributed workforce serves Catalina's in-store retail network, providing crucial technical support services that ensure that all equipment is ready to transact media offers to shoppers, on demand.
We are happy to report that we have improved Catalina’s average resolution time from 36 hours to 24 hours and we have significantly improved their overall equipment uptime.
Delivering responsive, multi-vendor technical services
Whenever Catalina needs service, we respond quickly to resolve issues on site. Our team is flexible and responsive. We are happy to report that we have improved Catalina’s average resolution time from 36 hours to 24 hours and we have significantly improved their overall equipment uptime.
It’s a symbiotic collaboration for everyone involved. Retails shoppers receive value on demand, Catalina can scale their business and support their brand partners, retail stores can provide a reliable and consistent user experience, and thousands of brands can deliver value directly to their customers.
One final but important note: as a multi-vendor service organization, we are unique in our industry. Our support technicians are experts in servicing equipment from a variety of other manufacturers, helping companies of all kinds to improve their business processes and customer-facing services.
We look forward to helping more businesses reach their support service goals and position them for growth and long-term success.
