Transform customer onboarding from standard to outstanding
Transform your onboarding process into an efficient, customer-focused experience.
Meeting the customer onboarding challenge
Standard onboarding processes can be slow and error-prone, which lowers customer satisfaction and impacts future business. Solutions from Kodak Alaris help you get customer information into your business processes quickly and accurately, so your team can respond fast and impress customers right from the start.
Kodak Alaris transforms customer onboarding
Customers today expect onboarding to be smooth, simple, and accessible wherever they are. Discover how superior scanning and information capture software makes it easy for your business to transform onboarding into a highly efficient and customer-friendly experience across all your customer-facing processes.
Capture and Enhance
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Multiple document types
- Automatic scanner control reduces document preparation and post-scan labor.
- Intelligent Job Select automatically switches scan profile and settings without operator intervention.
Multiple Sources
- Web-based and mobile capture enables paper and electronic documents to follow the same document workflow.
Learn more about Info Input Software
Image Quality
- Captures better-than- original document images with the smallest file size in the industry
- Powerful image adjustment tools improve image quality by correcting skewed scans, adjusting contrast, and more
- High-quality images minimize downstream keying and post-scan document retrieval
Paper Handling
- Minimizes pre-sort with the ability to reliably feed mixed documents
- Metal detection and ultrasonic multi-feeding sensors prevent jams and reduce costly delays
- Reduces manual intervention and costly delays with features like Intelligent Exception handling that look for missing signatures
Learn more about SurePath
Convert and Validate
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Classify
- Reduces the labor of pre-sorting by hand
- Enables routing based on business rules
- Classify scanned and digital documents based on content (OCR/OMR), layout, Intelligent Barcode Reading and/or indexing data
- Machine learning establishes classification from one or two samples, quickly reducing labor and errors from manual classification
- System can notify human operator if classification is unclear
Learn more about Info Input Software
Extract
- Rules-based data extraction routes document information to business databases faster
- Industry-leading OCR accuracy, even with multiple colors in a document
- Identify and extract document metadata for use in storage, retrieval, and routing
- Automatic indexing extracts document data via Intelligent Barcode Reading, OCR, ICR, or OMR, reducing processing time.
Learn more about Info Input Software
Validate
- Validation at point of capture reduces costly delays and rework, improves customer satisfaction
- Checks for simple errors such as missing signatures, empty fields, or blurry images
- Rules-based validation such as comparing field values in a form
- Alerts operators when documents need manual verification or correction
Output and Route
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To People
- Easy routing to email, SharePoint, and file folders
- Automatic routing directly to email and secure FTP
- Intelligent Sorting automatically outsorts documents that need to be re-used and returned (e.g., licenses or insurance cards) or reviewed
Learn more about Info Input Software
To Systems
- Route information directly to ECM, EMR systems, and secure FTP in standard output formats such as TIF and searchable PDF
- Accurate data and high-quality images reduce process delays
- Intelligent Barcode Reading automatically routes data
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To Processes
- Enables scanning solutions to route information directly to business applications and trigger next steps
Case Studies by Industries
